FAQ¶

As the message indicates, it is not possible to establish communication with the host (Chilexpress), this problem is due to one of the following causes:

1. The Chilexpress web service is temporarily out of service. If this is the case, you must wait for its complete restoration.
2. The Chilexpress web service may be slowed down and a valid response cannot be obtained in a reasonable amount of time. By default, the maximum wait time for a valid response from the Chilexpress service is 9 seconds. Once this time has elapsed, no more is expected and it is assumed that the service is not available. You can change this value to wait more or less time for a valid response by modifying the file /modules/rg_chilexpress/classes/api/RgChExAPI.php look for the code const REQUEST_TIMEOUT = 9; and replace the 9 with another positive integer value (expressed in seconds). Please note that this can directly affect your customers' waiting time when loading the checkout page.
3. Your server is blocking the connection to Chilexpress. If this is the case, you can contact your hosting provider and notify them that you have connection problems from your server to the site: https://www.chilexpress.cl/
4. Chilexpress is blocking access to your server (this is unlikely). If this is the case, you can contact Chilexpress and indicate that there is a block to the IP of your server. If you don't know the IP of your server, you can request it to your hosting provider. Sometimes a server can have more than one IP, it is necessary to allow access to all of them.

Possible causes:

1. If you have modified the native structure of PrestaShop's Zones and/or Provinces, verify that each of the carriers is correctly associated with all the Zones available for Chile.
2. The module contains more than 700 cities/communes and Chilexpress only dispatches to 287+ destinations, to rule out this problem, choose as origin and destination Santiago Centro.
3. It is necessary that your products least have at the weight specified or that you use the module options to generate them at the time of calculation, otherwise you will not get a valid quote and therefore there will be no services available.
4. Carriers can be delimited in the configuration of each product, verify that it is NOT excluding Chilexpress transporters.
5. Verify with the provider's online quote that effectively has available services at the specified origin and destination, as well as the dimensions and weight of the package.
6. If you have already correctly validated the previous points and there are still no services is displayed, then empty your cart and restart the process.

Costs can be altered by discount rules that grant free shipping, such as: discount coupons, general transportation preferences or the preferences of a particular carrier.
You must also validate that there are NO third-party modules modifying the native behavior. For testing purposes, we suggest you uninstall all those modules that in some way intervene in the prices or currency format.

If you have the option Quote only on checkout page active, then deactivate it, since some third-party modules are not developed based on the PrestaShop standards and the behavior may not be correct.

The module has an option called Impact on price in which you can indicate a fixed amount or discount percentage to adjust the shipping costs to your needs.