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FAQΒΆ

I want to change the carrier name or logo

You can modify both the name and logo, and the tracking URL by entering the menu Shipping > Carriers and then modifying the corresponding carrier.

I have installed and configured the module correctly, but it does not show any available services

Possible causes:

  1. If you have modified the native structure of PrestaShop's Zones and/or Provinces, verify that each of the carriers is correctly associated with all the Zones available for Chile.
  2. Verify that the destination commune is active in the list of communes with coverage and also in the rates list.
  3. It is necessary that your products least have at the weight specified or that you use the module options to generate them at the time of calculation, otherwise you will not get a valid quote and therefore there will be no services available.
  4. Carriers can be delimited in the configuration of each product, verify that it is NOT excluding this carrier.
  5. If you have already correctly validated the previous points and there are still no services is displayed, then empty your cart and restart the process.
One or more of the services are shown as free

Verify that the destination does not have the cost configuration $ 0. In addition, costs can be altered by discount rules that grant free shipping, such as: discount coupons, general transportation preferences or the preferences of a particular carrier. You must also validate that there are NO third-party modules modifying the native behavior. For testing purposes, we suggest you uninstall all those modules that in some way intervene in the prices or currency format.